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» Cinematour Forum   » Cinemas and Theatres   » Negative Experience At Regal Irvine Spectrum 21 (Page 1)

 
This topic comprises 2 pages: 1  2 
 
Author Topic: Negative Experience At Regal Irvine Spectrum 21
Eric Gieszl
Member

Posts: 57
From: Las Vegas
Registered: Sep 2006


 - posted June 29, 2010 04:12 PM      Profile for Eric Gieszl           Edit/Delete Post 
I usually avoid going to any theater operated by Regal Entertainment Group, but since I had a coupon that gave me an admission for $1.50 I gave in.

So I arrived at the theater and immediately went to guest services to inquire about what was playing in their four large auditoriums (Palace, Hollywood, Egyptian and Chinese). Why they can't put this on Fandango.com baffles me.

Surprisingly, the girl working the counter refused to tell me! She said that they're not allowed to reveal what's playing in a specific theater because it promotes fraud! I even tugged away at her computer screen to try to look and she pulled it right back.

I then asked to see a copy of their Los Angeles Times ad, which every theater I've worked at has a copy of at the box office. Her response: "We don't have the newspaper ad and we ONLY give our showtimes to Fandango.com and the times in the newspaper are usually wrong."

Well that's interesting. So the ad that Regal Entertainment Group pays to place in the Calendar section of the Los Angeles times has the wrong showtimes and they don't keep a copy of this at the box office. In the LA Times ad they usually indicate what's showing in these special auditoriums for Irvine Spectrum, Big Newport and Ontario.

By this time a female manager has shown up and she is just standing their like your typical brainless hourly theater manager. She seems annoyed by my simple questions and has an unfriendly look on her face. I'm just blown away by this experience and actually quite amused at the stupidity.

I clearly don't get it. They advertise the IMAX features, the Regal RPX screens in some locations and the Premier Cinema at the LA Live location, all of which reveal the feature playing in a specific auditorium, yet they refuse to tell me what's playing in their best screens in Irvine.

I gave up since I expect this level of horrible customer service and stupidity from Regal Entertainment Group locations. What was I thinking by going there in the first place.

So I went to the box office bought a ticket to Grown Ups for the next show and it just so happened to be in #1. If it wasn't in one of the large houses I was just going to swap houses for the movie of my choice. If this is what it's come to then screw the theater and the studios.

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Jeff Arellano
Senior Member

Posts: 685
From: Monterey Park, CA
Registered: Jun 2003


 - posted June 29, 2010 08:02 PM      Profile for Jeff Arellano   Email Jeff Arellano         Edit/Delete Post 
I hate Regal. I have had nothing but bad experienced there. I really like Century and AMC. I know when I was at AMC we had to have the paper in the box office. If someone stole the paper I made sure an employee went and got one.

I hate the Irvine Spectrum. I had a normal problem there and they treated me like I was wrong. I had a baby crying in an R rated film the entire movie and asked an usher twice. Needless to say I didn't even get a sorry.

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John J. Fink
Member

Posts: 123
From: Buffalo, NY
Registered: Aug 2005


 - posted June 30, 2010 06:35 AM      Profile for John J. Fink   Author's Homepage   Email John J. Fink         Edit/Delete Post 
That sounds terrible, I was at one of my local Regals (Walden Galleria) the other night (all of the screens, even the big one with over 299 seats are kind of small, truth be told) and noticed they're now 100% digital, confirmed later by Fandango. That theater is newish and has one big 400 or so seat house and everything else is around or under 200.

In Buffalo we're in the position where we have three choices in town: Regal who owns all of the stadium seating multiplexes, Dipson a local chain with good projection and customer service but no stadium seating (they own many ex-General Cinema sites) and AMC (they have one 80's era 8-screen that by all logic they should have sold off in the 90's). Regal is pretty mediocre because they can be - this includes MANAGEMENT walking into an auditorium with their walky talkies on during the show, very slow concession lines at Galleria, and less than clean bathrooms. The projection however is usually acceptable.

The most inconsistent chain I've ever been to I think is easily Clearview Cinemas - the flat out worst is the Kinnellon 11 in Kinnelon, NJ. The manager explained to me they changed the glass in the projection booth and the configuration and that's why a scope film was playing on only 80% of the screen - leaving a large unprojected area to the left and top of the image. He even showed me how he couldn't reframe or adjust the plate - to which I insisted on a refund and left to see the film elsewhere. It's these subpar experiences that are going to lead to the downfall of the chains.

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Chris Utley
Senior Member

Posts: 631
From: Torrance, CA
Registered: May 2003


 - posted June 30, 2010 09:19 AM      Profile for Chris Utley   Author's Homepage   Email Chris Utley         Edit/Delete Post 
I've been saying this online for a good 7 years or more and I'll say it again:

REGAL/EDWARDS IRVINE SPECTRUM 21 IS THE MOST OVERRATED MOVIE THEATRE ON THE PLANET! 1 IMAX. 4 large auditoriums. 16 cramped & boxy shoeboxes with spotty sound and horrible picture...although someone at Edwards (just before the Regal takeover) actually managed to configure a couple of those shoeboxes (on the left side of the complex) for genuine side masking widescreen presentation. WONDER OF WONDERS!

At this point, should ANYONE be shocked about a bad experience at a Regal? Their homebase is the great titan of cinematic presentation Knoxville, TN! And it shows...they build every theatre with Knoxville patrons - who probably couldn't care less about big screens and optimum sound in theatres - in mind.

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Jeff Arellano
Senior Member

Posts: 685
From: Monterey Park, CA
Registered: Jun 2003


 - posted June 30, 2010 09:59 AM      Profile for Jeff Arellano   Email Jeff Arellano         Edit/Delete Post 
When it comes to the Auditoriums snd masking I blame ADA. Once they sued AMC did you notice how many new theaters and even stadium retrofits have less than 299 seats? Rarely do you get huge 60 foot screens now. Rarely do you get side maskings now since the auditoriums do not have to be so wide.

When I had interviewed at Regency a month ago for their Azusa location, their GM told me that they lost their 500 seat big houses and opted for only 299 in them so they wouldn't have to add the costly remodel of adding an elevator.

I do feel that there are better designs for huge stadium seat theaters. I fell you can have a 600 seat side masking theater and have not only handicap seating in the middle but in the front and rear (some people do like front rows). Its called a ramp. next to the large houses have a ramp that can take a wheelchair to any level. The cost may be a little higher IMO but you will have ADA compliance and large screens... What people like.

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Chris Utley
Senior Member

Posts: 631
From: Torrance, CA
Registered: May 2003


 - posted June 30, 2010 10:29 AM      Profile for Chris Utley   Author's Homepage   Email Chris Utley         Edit/Delete Post 
The 4 Colossus Auditoriums at AMC 30 @ The Block are the best example I've seen of what you described, Jeff. You enter each aud in the middle between 2 sets of stadium seats. Plenty of wheelchair access. Ginormous screens.

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Scott D. Neff
Tour Guide

Posts: 661
From: San Francisco, CA
Registered: Feb 2003


 - posted June 30, 2010 12:49 PM      Profile for Scott D. Neff   Email Scott D. Neff         Edit/Delete Post 
If I recall -- Irvine Spectrum wasn't built with stadium seating. Or was it just the four big theatres were built stadium?

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Chris Utley
Senior Member

Posts: 631
From: Torrance, CA
Registered: May 2003


 - posted June 30, 2010 12:52 PM      Profile for Chris Utley   Author's Homepage   Email Chris Utley         Edit/Delete Post 
Yep...actually only 2 of the bigs had stadium seating: the Palace & the Hollywood. The Chinese & Egyptian were both sloped and eventually converted - along with (almost) the rest of the complex - to stadium seating.

Only 2 auds at the place are still sloped...unless they've converted those last 2 since I left OC.

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Robert Crabtree
New Member

Posts: 20
From: Tampa, FL
Registered: Nov 2009


 - posted June 30, 2010 12:56 PM      Profile for Robert Crabtree   Email Robert Crabtree         Edit/Delete Post 
What does a homebase in Knoxville TN have to do with anything? Are Kansas City, MO (AMC); Plano, TX (Cinemark); Columbus, GA (Carmike); Norwood, MA (Natl Amusements); San Antonio, TX (Santikos); Birmingham, AL (Cobb); Scottsdale, AZ (Harkins); Overland Park, KS (Dickinson); Memphis, TN (Malco); Sandy, UT (Megaplex) internationally praised for phenomenal cinematic presentation?

And I can definitely think of a certain person over on FilmTech that positively affirms LA-based Landmark to be "dog poo on a stick".

Praise/denigrate a company or its locations on its merits, but s'il vous plait, leave the residents of the city a company calls home out of it.

After all, given that the center of the porn industry happens to be in LA, should we presume everyone is rocking a 38DD silicone-reinforced rack? Remind us where you live Chris?

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Todd Erwin
Member

Posts: 68
From: Newport Beach, CA
Registered: Feb 2006


 - posted June 30, 2010 01:30 PM      Profile for Todd Erwin   Email Todd Erwin         Edit/Delete Post 
The projection at the Spectrum has gotten MUCH better since they became an all-digital (except IMAX) complex.

Sad to hear you had a bad experience there, although I think the theater is overpriced compared to other complexes in the area.

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Chris Utley
Senior Member

Posts: 631
From: Torrance, CA
Registered: May 2003


 - posted June 30, 2010 01:38 PM      Profile for Chris Utley   Author's Homepage   Email Chris Utley         Edit/Delete Post 
quote:
Remind us where you live Chris?

I live in the land that gave the cinematic world Grauman's Chinese Theatre, Grauman's Egyptian Theatre, The El Capitan, The Fox (Mann/Regency) Village & Bruin, The National, The Vista, The Cinerama Dome, Arclight Hollywood, Hollywood Pacific, The Orpheum, The Pantages, The Los Angeles & The Majestic Crest among others.

I think I speak for all Angelenos past and present when I say that we know a bit more about grand motion picture palaces than a bunch of corporate suits in Knoxville.

P.S. Landmark's management team is based in Texas. Does the name Mark Cuban mean anything to you?

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Robert Crabtree
New Member

Posts: 20
From: Tampa, FL
Registered: Nov 2009


 - posted June 30, 2010 02:50 PM      Profile for Robert Crabtree   Email Robert Crabtree         Edit/Delete Post 
I never said anything about what Angelenos did and did not know, nor did I say anything about what the suits at Knoxville did or not know.

What I was attempting (perhaps poorly) to illustrate is that
1- The location of a chain's HQ has little to do with the size of its home market, and the quality of that chain has little to do with the community it is based out of. If it did, Landmark would be on par with ArcLight locations.
2- Regal does NOT equal Knoxville, it does not represent Knoxville. It is simply found there, like porn companies are found in abundance in LA. Regal's business plan reveals little if anything about the people or character of Knoxville.
3a. From Landmark's website:
Landmark Theatres
2222 South Barrington Avenue
Los Angeles, California 90064
3b. Landmark's wikipedia page: Headquarters in Los Angeles, CA

My apologies if I seem a bit hostile- I just get a little defensive when people make, perhaps unintentionally, snide remarks about the land of my fathers.

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Christopher Crouch
Member

Posts: 292
From: Anaheim, CA
Registered: Feb 2006


 - posted June 30, 2010 05:33 PM      Profile for Christopher Crouch   Email Christopher Crouch         Edit/Delete Post 
The Spectrum is one of those theatres that became wildely popular due to it's location (still at the core of it's popularity). Secondly, it was the first megaplex in Orange County and one of the earlier ones in the country, adding a novelty factor during it's initial years.

If it weren't for the surrounding center and prime area demographics, I doubt the Spectrum would still be pulling in the crowds that it does. However, the same could be said about a number of popular cinemas. While cinedorks, such as ourselves, pay attention to presentation/amenity/operations details, the average movie goer overlooks a lot, in favor of location and convenience (even overlooking many customer service issues). I can't even begin to recount the number of times friends/relatives have rejected my desire to go to a "good" theatre for a movie, simply because it involved driving a distance from their home base.

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Jeff Arellano
Senior Member

Posts: 685
From: Monterey Park, CA
Registered: Jun 2003


 - posted June 30, 2010 06:00 PM      Profile for Jeff Arellano   Email Jeff Arellano         Edit/Delete Post 
It is a destination. UCI students go there a lot. its a big draw from south Orange County as there isn't really anything like it down there... The only real competition from regals own Kalidescope 12, Aliso Viejo 20, and Foothill 22, With the latter two being on the tollways which people rather not pay for.

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Edward Havens
New Member

Posts: 50
From: Walnut Creek, CA
Registered: Oct 2009


 - posted June 30, 2010 08:51 PM      Profile for Edward Havens   Email Edward Havens         Edit/Delete Post 
I'll take offense at this statement...

quote:
By this time a female manager has shown up and she is just standing their like your typical brainless hourly theater manager.
Now, I'm not an hourly theatre manager, but if Mr. Gieszl thinks that type of behavior is "typical," he needs to find himself attending better theatres. The hourly managers I had at the Beverly Center before we closed, and at my current theatre, are so far from brainless that these two concepts ("brainless" and "hourly theatre manager") don't even live on the same continent.

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